Diamond Lodge Hotel Manchester

Terms and conditions of booking

1. Settlements of accounts are requested on arrival unless credit facilities have been pre-arranged. Credit facilities are available on request and are subject to a satisfactory reference check. The hotel reserves the right to withhold or withdraw credit facilities at any time without notice; if payment is to be debited from a debit or credit card by a third party written authority will be required in advance by the card holder. Any further hotel costs incurred in our restaurant or bar may be charged to the room and settled on departure for group bookings a valid debit or credit card number must be secured against each room (for full group bookings please see our Booking Terms for group Bookings)da

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2. Guests who have approved credit facilities with the Diamond Lodge agree to pay all charges on the due dates,

Invoices are to be settled within 30 days of invoice; failing this a 5% charge will be administered for each full week of

Outstanding account.

3. Whilst the hotel has taken reasonable steps to ensure that information contained within its brochures, tariffs, leaflets, web site and other advertisement materials is accurate, it reserves the right to alter, substitute or withdraw any service, facility or amenity without notice if necessary

4. Check in time is any time after 14:00pm. If guests arrive before, we can offer to hold luggage at the hotel. Check out time on the date of departure is 11:00am. If the room is not vacated by this time, the customer will be subject to Another nights cost of room, equally we offer the service to guests where we can hold luggage after 11:00am until the end of the day on the date of departure.

5. Any complaint regarding the hotel must be brought to the attention of the hotel team as early as possible during your stay and, if not resolved to your satisfaction, should be notified to the Manager at Diamond Lodge in writing. If the hotel is not informed about an issue during your stay no reimbursement can be offered at a later date.

6. Personal information collected from you is used to fulfil your request for accommodation, to send you confirmation details and if necessary to inform you of updates or changes to your booking we do not pass your information onto Third parties. You will not be contacted about any promotional offers or Tele sales

7. The Client is responsible for the behavior of his/her or its guests at the Diamond Lodge and in particular for the orderly conduct of guests staying in the Diamond Lodge. The Client must ensure that no noise or nuisance is caused Either for the Diamond Lodge or its other guests. Violation of the following terms will lead to instant termination of you’re booking and will be asked to leave the premises with no refund given.

8. All rooms must be secured with a valid debit or credit card number, if a third party secures the booking with a valid debit or credit card number then the third party acts as guarantor for the booking where the following charges will Apply. Your card will only be charged if you breach the following terms:-

Notification of the above will be sent to you in writing either by email or post, all costs taken are non negotiable and Non refundable

9. Room prices are per room, per night and are inclusive of VAT @ 17.5%

10. For independent bookings if you cancel a guaranteed room after 9pm (21.00) on the arrival date, you will be charged for one night's accommodation per room booked. For group bookings we will require 48 hours notice or the same charges as before apply.

11. All rooms are secured by your debit or credit card until 21.00 (9.00pm) on day of arrival, unless you have requested a late check in your room will be released at this time, you must inform us if you will be arriving later than the above specified time, the hotel is not liable to accommodate or find alternative accommodation after this time. For no shows or cancellations on confirmed reservations after21.00 (9.00pm) the cost of the first nights accommodation will be administered.

12. Breakfast is served in the restaurant between 6am and 10am we offer a free continental breakfast to all guests of Diamond Lodge

13. Diamond Lodge accepts payment by cash, credit card (VISA, Master Card, Delta and Switch) we do not except cheques, Diners Club, American Express or travelers cheques

14. Whilst every measure is taken to ensure safety for guests vehicles parked in the car park, the hotel can not Take responsibility for any loss or damage to vehicles parked on our premises.

15. Group bookings for 10 rooms or more are only valid with a 50% deposit which is non refundable you will also be required to give a valid debit or credit card number that will be charged if section 8 is violated, for Our full terms of group bookings please see our Booking Terms for group bookings

16. this web sites contains links to third party web sites, these are for your reference only and are not controlled or responsible by Diamond Lodge,

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